Instafeed FAQ

Instagram Account

1. How do I connect my Instagram account?
Go to the Instafeed app and click the button “Connect an Instagram account”. Login using your Facebook account and grant the required permissions. Choose the Facebook page associated with the Instagram account you want to use to display your feed (from the dropdown menu).


2. I don't have an Instagram Business Account connected to Facebook - How do I log in?
If you don't have an Instagram Business Account connected to Facebook go to Instafeed and click on "Change to Basic Mode". When on Basic Mode you'll be able to connect directly trough Instagram. Basic Mode restricts access to some features (likes, profile picture), we recommend using an Instagram Business Account (via Facebook login). 


Pro Features

3. How do I tag products?
To tag products, go to the Instafeed configuration page. On "On Post Click" select "Open Popup / Show Product". Press "Save". After saving, click on a picture on your Instagram feed preview. Select "Tag Products" and choose the products you want to tag. Check this video for a step by step tutorial.


4. How can I choose the pictures from my Instagram I want to show?
With Instafeed Free you can only display your most recent Instagram posts (the number of posts you display will depend on your rows and columns configuration). Instafeed Plus allows you to display posts based on a list of specific hashtags. You can use hashtags on your Instagram posts to filter the posts you want to show on your store Instagram feed.


Setup / Styling

5. How can I increase or decrease the size of my pictures?
The simplest way is to increase or decrease the number of columns you want to show in your feed - Instafeed will adjust the post size based on the space that it needs to fill. Alternatively, you can also decrease or increase the width of the section where Instafeed is.


6. Can I add the feed to a different page instead of the homepage?
You can add the feed to any place you want in your store. Just go to the page where you want to add your feed, click on the code button code button and paste the following Instafeed code <div id="insta-feed"></div>.


7. How can I change the position of my feed?
The easiest way is to install Instafeed using your Theme Editor, check the complete instructions here.


8. How can I have the feed using the full width of my store?
The easiest way is to install Instafeed using your Code Editor, check the complete instructions here. If you have already installed Instafeed using your Theme Editor, you need to delete the custom html from you theme for changes to apply.


9. Do you offer a slider or "load more" option?
The short answer is, no. Why? Studies show they are not good for your site, customers or SEO.


10. How can I manually add a title to my feed with a link to Instagram?
If you have a title in your Instafeed settings, remove it. Copy the code below and add it before Instafeed code:

<h2 style="text-align:center">
<a href="YOUR INSTAGRAM URL" target="_blank">Follow Us On Instagram</a>
</h2>



If you need support drop us an email to [email protected].